London event surrounded by history
The No.1 America Square Conference Centre was the unique venue for the recent National Housing Federation Leaseholder and Tenant Service Charges Conference – unique in that it has a well-preserved section of the (Roman) London Wall running right through it.
Surrounded by history (literally), the TriPartum team embarked on communicating to housing associations how, with their service charges documents, creating a great customer experience can have a positive impact on an organisation, both financially and holistically.
It was great to speak with so many individuals who are passionate about improving the experience they offer to residents, and understand the challenges they face when trying to produce engaging documentation.
What became clear was that many housing associations are still stuffing envelopes by hand, creating huge potential for risk, particularly with GDPR legislation not far away. There is also the issue of template-driven output that presents information to residents, regardless of its relevance or importance to them.
This model is not flexible and doesn’t provide personalised content to residents – confusion can creep in, leading to a rise in query calls and ultimately increasing costs to housing associations.
The buzz phrase at the event was ‘Digital Transition’ and the event was an opportunity for us to give an insight into our history of success in helping housing associations to make that transition.
For more information on how we can help your organisation, call me on 0207 186 0055 or email email@example.com.