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Read more about the importance of communicating service charges to customers and the opportunity for shared services written by TriPartum MD James Shand for the spring 2019 addition of Northern Housing Magazine.

Communicating the detail and associated explanations of Rents, Service Charges, Sinking Funds, and Section 20 notifications, is often seen as a ‘chore’ when having to report on how money is being spent. There is a growing demand from customers for greater transparency to ensure they are receiving ‘value for money’. Developing a strategy for this is also important with a continued challenge for ‘doing more with less’.

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