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Customer experience and digital transition are two major challenges facing housing associations today, along with the longstanding requirement to deliver Value for Money.

In our article for Northern Housing magazine Summer 2019 read more about the process to improve the effectiveness of customer communications, especially around rent and service charges, delivering key benefits of improved customer experience and value for money.

These changes in process can also help with digital transition as solutions can be integrated with portal developments; secure electronic file delivery; automating change processes; electronic completion of forms with signatures, as well as the ability to integrate data from multiple systems.

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