Peabody

An initial customer survey by Peabody revealed that around 80% agreed the new format was an improvement and the content was clearer, and just under 66% indicated it was easier to understand.

Following a merger in 2017 with Family Mosaic, the new Peabody Group now provides homes and services to more than 111,000 residents in London and the South East.

Peabody is moving towards providing a more resident-focused approach to service charges and is focused on improving confidence and clarity to help residents engage with the information provided and the services they value.

TriPartum presented a concept for a personalised colour booklet that clearly and concisely outlined each recipient’s actual annual service charges. Working with TriPartum has enabled Peabody to deliver on its objectives in a timely manner with its new and improved bi-annual service charge communications.

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Key benefits

  • Peabody can provide a more resident focused approach to service charges.
  • Residents can better engage with the information provided and the services they value.
  • Peabody has been able to take advantage of TriPartum’s template for service charges mailings.
  • TriPartum’s work on streamlining data highlighted efficiencies that could be made in other processes at Peabody.
  • A Peabody customer survey revealed that around 80% agreed the new format was an improvement and the content was clearer, and just under 66% indicated it was easier to understand.
  • Peabody’s teams can respond effectively to resident requests, freeing up time for what matters most.
  • Residents will notice the difference as their interactions with Peabody become easier and better informed.