Who we are

TriPartum are the customer communications management (CCM) experts. We have many years’ experience creating and delivering compelling, cost-effective customer communications – such as bills, statements, schedules, forms and letters – for our clients.

Creating a great customer experience is the ‘Holy Grail’ in today’s competitive and highly regulated business environment. At TriPartum, we help organisations maximise customer experience through personalised, relevant and targeted communications.


As a single coherent team, we work together to provide seamless consulting, design and delivery services that enable clients – from large organisations to SMEs – to enhance the customer journey, increase engagement and loyalty, reduce costs and improve profitability.

Meet the senior team

Our senior management team has many years’ combined experience creating, managing and delivering complex customer communications projects for clients across a wide range of industries.

James Shand

Managing Director


Ben Whitmore

Design Director


Mike Prager

Technical Director


Associations and accreditations

TriPartum is a member of leading associations in the digital document and communications sector and is accredited for industry best practice.

TriPartum is a Commercial Partner of Community Housing Wales ((Cartrefi Cymunedol Cymru), which represents more than 70 not-for-profit housing associations in Wales.

EBDA (European Business Document Association) is an information, communication and networking platform for businesses engaged in transactional, promotional and document-related communication services in Europe.

ISO 27001 is the international standard for an ISMS (Information Security Management System). Achieving accredited certification to ISO 27001 demonstrates that TriPartum follows information security best practice.

Xplor International is a not-for-profit association providing thought leadership to the customer communications industry. Its members are involved in the design, production and delivery of multi-channel client communications.

Technology providers

We team with key technology providers to provide best-in-class customer communications management (CCM) solutions to our clients.

TriPartum utilises Ecrion Customer Communications Management (CCM) software as part of the TriPartum Managed Service for document creation and delivery.

TriPartum is a member of the Microsoft Partner Network, which enables us to provide clients with solutions based on Microsoft products.

TriPartum partners with SMTP, an industry leader in email deliverability, utilising its powerful infrastructure to reliably send millions of customer communication emails per year.