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We have previously talked about Customer Communications Management (CCM) and how it can benefit housing associations, but what can CCM offer in helping with customer engagement, tenant satisfaction, and increasing operational efficiencies?

CCM is all about developing strategies to improve the way you create, store, retrieve and deliver all types of inbound and outbound communications, using a variety of different tools and processes to increase the ‘efficiency’ of communication and find better ways to engage with the intended recipient.